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With the growing reliance on advanced technologies, manufacturers increasingly depend on their Manufacturing Execution System (MES). Enterprises seek tailored solutions to drive efficiency, ensure production uptime, and maintain seamless operations. But for MES to optimize your processes, the system requires ongoing support, maintenance, and upgrades.

If your current MES Application Maintenance provider fails to meet expectations—whether due to poor issue resolution, SLA violations, lack of expertise, or high costs—you always have other options. Consider switching to a different partner.

At Andea, we specialize in MES application maintenance, offering high-quality, scalable, and cost-effective solutions that optimize system performance and reliability. What’s best, with our four-step approach, you can expect a quick and hassle-free provider switch.

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Switching MES application maintenance providers: Transforming challenges into opportunities

Switching your MES application maintenance services provider can be a game-changing decision. Our expert team eliminates common pain points while ensuring seamless transition. Andea’s application maintenance clients achieve a quick return on investment (ROI) thanks to smooth system maintenance and upgrades.




While every project is unique, a successful switch generally includes these key steps:

  1. A review of available project documentation delivered before the System Discovery phase.  
  2. Discussions with key business users, available during the Collaborative Knowledge Transfer phase, about the system areas they manage.  
  3. Remote access to MES available before the Hands-on Transition phase.  
  4. Full remote access to MES before the Support Kick-Off phase.

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Poor fix quality?

We ensure reliable issue resolution through:

  • Error-free fixes to prevent recurring issues and unplanned downtime by a standardized development and testing processes to detect issues at early stage.
  • Proactive maintenance strategies tailored to each solution to optimize MES performance.
  • Manufacturing execution system support that ensures operational continuity.

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SLA noncompliance?

We guarantee SLA adherence through:

  • Real-time SLA tracking with transparent reporting.
  • Predictable response times with guaranteed on-time service delivery.
  • Compliance with industry-specific manufacturing IT support standards.
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Lack of support availability?

We deliver up to 24/7 MES application maintenance services with:

  • Potential round-the-clock support, if needed, to prevent production downtimes.
  • Global teams across multiple time zones for seamless coverage.
  • Manufacturing execution system support that prioritizes uptime.
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Outdated technical expertise?

We bring industry-leading knowledge and innovation, including:

  • Certified MES specialists with hands-on experience.
  • Expertise in database maintenance and database performance tuning.
  • Experience with advanced MES solutions and adoption of new technologies.
  • Knowledge sharing culture to ensure the same level of knowledge between multiple consultants.
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High costs and low ROI?

We offer cost-effective MES application maintenance support models using:

  • Transparent pricing with flexible service agreements.
  • Poor fix quality.
  • Customized maintenance strategies that align with your manufacturing needs.
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Seeking the right MES maintenance services?

Andea turns application maintenance into a value-adding asset for your business. 

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Our four-step transition process for smooth MES support provider switch

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1

System discovery

Reviewing documentation and conducting an in-depth system analysis.

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2

Collaborative knowledge transfer

Interactive workshops to share insights with your team.

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Hands-on transition

Practical training to ensure a smooth handover.

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4

Support framework setup

Implementing tools for efficient support, proactive maintenance, and continuous improvements. 

Why choose Andea for MES application maintenance

With more than 200 years of cumulative experience and numerous successful global projects, we know all about working across time zones and geographies. We recognize the importance of MES application maintenance for your production processes. We also understand the impact that poor services can have on your manufacturing operations. 

Our application maintenance clients experience numerous benefits, including:

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High-quality fixes that ensure minimal production impact.

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Guaranteed SLA compliance with real-time monitoring and transparent reporting.

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Up to 24/7 MES Solution support across multiple time zones.

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MES expertise tailored to diverse manufacturing models and production types.

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Cost-effective database maintenance and tuning for peak performance.

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Dedicated MES maintenance consultants who understand your production processes.

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Clear and transparent communication on updates and improvements.

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In-depth training programs to upskill internal teams.

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Proactive application and database performance tuning to prevent disruptions.

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Considering your MES application maintenance options?

Let's discuss how Andea can help.

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Comprehensive MES application maintenance services

A successful MES deployment can only improve your production processes to a certain degree. To truly optimize your manufacturing operations, you always need ongoing manufacturing execution system support. We provide reliable, scalable, and affordable MES maintenance services to ensure you capitalize on your MES investment.


Here’s what you should expect:

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Proactive system maintenance

  • Regular database maintenance and system health checks.
  • Preventive Manufacturing execution system support
  • Continuous monitoring to optimize performance and reduce downtime.
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Efficient issue resolution and troubleshooting

  • SLA-driven response times for maximum uptime.
  • Root-cause analysis to prevent recurring problems.
  • Database performance tuning and data warehouse application maintenance to ensure smooth system work and keep normal operations. 
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MES upgrades

  • Well-planned and controlled upgrades with minimal necessary disruption.
  • Control of your existing MES features to ensure upgrades don’t reverse or limit its critical capabilities.
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MES enhancements

  • MES optimization to ensure the system meets your immediate needs.
  • Database performance tuning to improve efficiency and processing speed.
  • Scalable integrations and tailored enhancements to future-proof your MES ecosystem.
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Wondering how to gain a competitive edge in your industry?

We simplify MES application maintenance so you can focus on manufacturing. 

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Flexible MES support models that fit your needs

We believe that a client-centric approach is the cornerstone of any successful partnership. You can be sure our MES application maintenance services will meet your requirements.

We offer maintenance solutions tailored to your specific production processes and manufacturing model. You will help us develop the strategy that works best for you, including:

  • Predictable cost.
  • Comprehensive manufacturing IT support.
  • Proactive monitoring and predictable monthly costs.
  • Entry costs and support scope tailored to your company’s industry, size, and specific needs.

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Need help developing the right application maintenance approach?

Answer a few quick questions, and we'll recommend the best solution.

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Driving success for leading global manufacturers

Nothing speaks louder than real-life case studies. Our top-tier application maintenance experts successfully optimized MES for industry leaders like Doosan Bobcat or TRANE.

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Want to optimize your MES performance like Doosan?

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Expert insights on MES application maintenance and provider transitions

Explore expert insights and articles on MES application maintenance, provider transitions, and industry best practices. 

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Meet our MES application maintenance leaders

Explore expert insights and articles on MES application maintenance, provider transitions, and industry best practices. 

Marcin Dolinski

Marcin Doliński

Director, Solution Maintenance

Expert in MES application maintenance, database administration, and web development.

Read more
Krakow, Poland
Krakow, Poland
LinkedIn
LinkedIn
Lukasz Wicher

Łukasz Wicher

Director, Solution Maintenance

Specialist in MES system optimization, SQL, and Wonderware MES.

Read more
Krakow, Poland
Krakow, Poland
LinkedIn
LinkedIn
Jacek Zurek

Jacek Żurek

Director, Solution Maintenance

Expert in DELMIA Apriso, Data Warehouse application maintenance, and BI solutions.

Read more
Krakow, Poland
Krakow, Poland
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LinkedIn
Publication:
Thursday, March 13, 2025
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